Online Booking FAQs

Logging In

Booking onto an Event

Payment

Cancellations and Transfers

General


Logging In

I do not have log in details.
If you have not used the RCoA Online Services before, register here, following the onscreen guidance.

I am not a Fellow or Member of the College – am I still able to register for an RCoA event online?

Yes.  If you wish to book online for an event you will need to register your details. This is a simple process that takes less than two minutes. Log into Online Services and register your details.

I don’t have an email address, can I use online services?
A valid email address is required to enable you to use Online Services. If you would like to attend an event, please submit an application form with your payment details.

I have registered to use Online Services but I cannot remember my password.
If you have already registered to use Online Services but have forgotten your password, click the forgotten password link and follow the onscreen prompts. Your password will then be emailed to you.


Booking onto an Event

How do I book onto an event?
Find an event within the Calendar of Events that you wish to apply for. Click on the event and apply by clicking on 'BOOK NOW' button on the right hand side of the screen. A new window will appear which will take you to our secure online bookings system.

Why do you require my current hospital name?
Your hospital name will be used by the Events Team for inclusion on your event badge. 

How do I know if my booking has been successful?
Once you have completed the online booking process and entered your payment details via PayPal, a receipt will be emailed to you confirming your place and that your payment has been successful.

Can I reserve a place on an event?
Places cannot be reserved until payment is received. Bookings will not be accepted unless the appropriate fee and application details are received together.

The event I want to attend does not appear in the Online Services event listing
If the event you want to attend does not appear in the Online Services event listing it may not be available to book onto yet.  Please check again soon or contact the events team at events@rcoa.ac.uk or 020 7092 1673 to find out when bookings will be available. If the event does not appear it may also be because the event is full. Details of fully booked events are available on our website. If you would like to be placed on an event waiting list please contact the Events Team.

What do I do if an event is shown as full?

When an event is marked as 'Fully Booked' you can contact the Events Team and request to be put onto the waiting list. As soon as a place becomes available you will be contacted to check whether you are still interested in attending. There is no guarantee that once placed on a waiting list a place will become available at an event.

How do I know if there are still places left?
Our online booking system is linked directly to our database so when bookings reach a certain level, the event will show as 'Fully Booked' when you try to book on. If this is the case please contact the Events Team to request to be added to the waiting list.

Can I book onto more than one event at a time?
Yes. Using Online Services you can simply tick which events you wish to book onto and follow the on-screen procedures to book multiple events.

Do I have to use the online booking system?
If you do not wish to use the online booking system you can submit your Application Form and payment details either via fax or post. Please note, applications are processed on a first come first served basis.

Which number of days for a multiple day event should I select?
This depends on how many days you wish to attend. If you want to attend all days of the event select ALL DAYS.  However if you only want to attend single days select Day 1 or Day 2 or Day 3.  


Payment

Why have I been redirected to PayPal?
In order for the College to accept payment by credit and debit cards online the payments must go through an ISP (Internet Service Provider).  PayPal has been chosen as our Internet Service Provider.  You will be automatically redirected to PayPal’s site to complete your payment. 

Why can’t I pay by credit or debit card?
Why has the College chosen PayPal over other providers?

All payment providers (including paying directly by credit or debit card) take a percentage commission of the amount paid.  PayPal guarantee a fixed charge rate to charities, making them more competitive than other providers. This means that the College spends less money on commission fees and can channel this saving back into its core business.

Security and the number of users of each of the payment providers was also taken into account.

Why do I need to sign up for a PayPal account?
PayPal offers two different levels of service, one where there is no need to sign up for a PayPal account and another where after 10 uses of the PayPal service the user needs to register for a PayPal account. There is a difference in the commission charged on these packages, with the higher being for the first service. For the reasons listed above, the second option was chosen. 

If you have previously used your card for 10 PayPal transactions (College payments or other payments) without signing up for an account, you will need to do so if you wish to continue paying with that card.  If you do not wish to sign up for a PayPal account, other options are to use a different card which you have not previously used for 10 PayPal transactions or book using a paper form.    

Which pricing option should I select?
If you are booking onto an event which is more than a day long, you will be given the option of attending all days or single days.  Please select the correct option for the day or days you wish to attend.  There is a discounted rate to attend all days of the event, therefore do not select each day individually.

I am a Senior Fellow but the Senior Fellow rate is not showing in my event booking.
If the incorrect rate has been applied to your booking, please cancel your booking before entering your payment details and contact the Membership Department (subs@rcoa.ac.uk/ 020 7092 1500) in order to update your record.  Please ensure you cancel your booking until your record has been updated.  Your booking will not have been processed, therefore you will need to re-apply once your record has been amended to reflect the correct rate.

I am an affiliate but the affiliate rate is not showing in my event booking.
If the incorrect rate has been applied to your booking, please cancel your booking before entering your payment details and contact the Membership Department (subs@rcoa.ac.uk/ 020 7092 1500) in order to update your record. Please ensure you cancel your booking until your record has been updated.  Your booking will not have been processed, therefore you will need to re-apply once your record has been amended to reflect the correct rate.

I am a trainee but the trainee rate is not showing in my event booking.
If the incorrect rate has been applied to your booking please cancel your booking before entering your payment details and contact the Membership Department (subs@rcoa.ac.uk/ 020 7092 1500)  in order to update your record.  Please ensure you cancel your booking until your record has been updated.  Your booking will not have been processed, therefore you will need to re-apply once your record has been amended to reflect the correct rate.

What is an affiliate?
An affiliate is a grade or speciality that is not associated with the College, for example a nurse. If you are an affiliate and would like to register for an event, please contact the Events Team.

When will I receive my receipt?
Once you have registered for an event using our online booking system, a receipt will be emailed to you confirming your payment and place. The receipt will be sent to the email address you provided at the time of your booking. If you are applying by post or fax, a receipt will be emailed once payment has been processed.


Cancellations and Transfers

How do I cancel my place on the event?
Notice of cancellation should be given in writing or by email to the Events Team at least ten working days prior to the event to qualify for a refund. All refunds are made at the discretion of the RCoA and are subject to the deduction of an administration fee. Delegates cancelling less than ten days before the event will not be entitled to a refund. 

Can I transfer my booking to another event?
If you are unable to attend an event you have booked and paid for and would like to transfer to another event, please contact the Events Team. All transfers will be made on an individual basis and are at the discretion of the College.


FICM, FPM, NIAA and HSRC events

Can I book onto a FICM, FPM, NIAA or HSRC events using Online Services?
Yes. You can book onto all the above events using the RCoA Online bookings area.  The events will feature in the main events listing with the organisation details at the beginning of the event name.  It should be noted that all email correspondence will be branded RCoA.


General

How do I get to the RCoA?
Directions to the RCoA

Where are the nearest hotels to the RCoA?
View a list of hotels located near to the RCoA.

When will I get my Certificate of Attendance?
All Certificates of Attendance will be given out to attending delegates at the end of each event, unless otherwise stated. 

I attended an event. How do i record this activity on the online CPD system?
Our events are mapped against the CPD Matrix and CPD codes can be found on the event programmes. Further information on the CPD system and how to record the activity can be found here.

How do I access online lectures/webcasts?
Please visit our Webcasts pages for all online lectures and further information.

 

 

 

If you are experiencing problems or have specific questions about booking online or if you just want to contact any of the events team, please use the following:

020 7092 1673
events@@rcoa.ac.uk

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