Pauline worked in the NHS as a nurse and manager for 27 years specialising in intensive care and neurosciences. She worked in hospitals and NHS trusts in Cardiff, Derby, Nottingham, Cambridge and Oxford. In 2005 she moved to the Office of the Parliamentary and Health Service Ombudsman where she focused on high risk and high priority investigations into complaints about the NHS and government services. During her final two years at PHSO she held two roles simultaneously: Assistant Director - Complex Casework and Head of Clinical Advice. She retired in December 2018. Pauline enjoys travel and learning about the history of art. She is a volunteer for the National Trust.
Declaration of interests
- None declared.