Pursuing excellence in our services for members
Member service is the focus of the first year of our Five-Year Commitment. We want to provide the right services to you at all stages of your career and deliver a programme of improvement so that your experience of the College is the best it can be.
I fully appreciate that there are some areas where we need to do better – you have told us where we need to improve, and we have been listening, acting and improving wherever we can. Our response time is one example. We have made it a priority to respond to your enquiries in a more timely way and to reduce the number of outstanding emails, particularly those relating to training.