Event frequently asked questions
Before the event:
Use our events calendar to browse upcoming events. Each event has an individual registration link which will open a new window to our secure online booking system. We can only confirm your place once payment has been made.
If an event is not currently available to book, please email email@example.com with the name and date of the event and we will add you to the mailing list for this event. You will then be notified via email when booking becomes available.
Once you have paid for your event, you will receive an automatic email from WorldPay confirming payment. You will receive a second email from the events team which will confirm your booking and provide additional information about the event.
You will only receive a confirmation email once payment has been made. For payments made over the phone or via payment link it can take up to two working days for the confirmation email to come through. If you have not received a confirmation email within three working days of payment, please contact firstname.lastname@example.org.
The majority of our events are open to anyone who might find a particular event of value and interest, regardless if they are a member or not. There may be some events where there is not a price available for a certain group (i.e students/foundation doctors) which means that this event is not suitable for this group. It will be clearly stated if an event is open to a specific delegate group. If you are unsure if an event is suitable for you, please email email@example.com.
Our tiered discounted rates are only available to fellows and members of the Royal College of Anaesthetists. Please visit our Membership section for information about joining the College. If you are a member or fellow of the College and are unsure about the type of membership you hold, please email firstname.lastname@example.org with your College Reference Number/GMC number and we will get back to you.
Once an event becomes full, it will be marked as ‘Fully Booked’ on our website and the registration link will no longer appear on the event page. Please email email@example.com with the name and date of the event to be added to the waiting list. As soon as a place becomes available you will be contacted to check whether you are still interested in attending. There is no guarantee that, once placed on a waiting list, a place will become available at an event.
Notice of cancellation should be emailed to firstname.lastname@example.org at least ten working days prior to the event start date to qualify for a refund. Refunds are not available if you cancel your place within ten working days of the event. All refunds are subject to a £40 administration fee. Alternatively, you can change the name on your booking free of charge up until the day of the event – name change requests must also be made in writing. See our full terms and conditions for more information.
Bookings are non-transferable – if you are cancelling more than ten working days before the event we will refund you (minus a £40 administration charge) and you can book onto another event. Alternatively, you can change the name on your booking free of charge up until the day of the event.
Unfortunately, our booking system doesn’t allow for amendments once payment has been made. If you need to make any changes to your booking, for example, you have registered for the incorrect days, please email email@example.com so that we can update this for you.
Yes, we send out final information to all delegates one week before the event, which will include the times that registration will begin, directions to the College and a copy of the programme.
During the event:
Holborn (Central and Piccadilly Lines) tube station is a five minute walk away. Tottenham Court Road (Northern and Central Lines) is within a 20-30 minutes’ walk.
London King’s Cross, St Pancras and Euston mainline stations are within a 15-20 minute walk or a 10 minute taxi ride away.
Holborn is served by routes 8, 25, 38, 55, 59, 91, 68, 168, 188, 242, 243 and 521.
There is an NCP car park in Bloomsbury Square (Holborn) and Southampton Row (Russell Square).
The College is a fully accessible venue. For events taking place outside of the College, we endeavour to use venues that are also fully accessible, but this is not always possible. Please let us know if you have any access requirements at the time of registering, and we can make the necessary arrangements.
A cloakroom and phone charging facilities are available at the College. Please note that this is an un-staffed cloakroom, however there are small lockers available for secure storage – a £1 coin is required for use which is refundable. Please do not leave personal items unattended.
Yes, we have free Wi-Fi throughout the College, as well as any externally held events. The log in information will be given in the final information email.
After the event:
Certificates of attendance will be emailed to attendees within two weeks of the end date of the event.
We value all comments and use feedback to continuously improve our events. All attendees are invited via email to participate in a short survey about the event once it has finished. Alternatively, please speak to a member of the team on the event day, or email firstname.lastname@example.org.
Presentations and other materials will be emailed to delegates once the event has taken place. We are only able to publish materials from speakers that have given us permission to do so.